Shipping Policy

At LondonNicole, we’re pleased to offer FREE shipping on all orders to enhance your kitchen shopping experience.

Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. “Dispatched” means your order has been handed to our carrier and is on its way to your address. During high-volume periods or holidays, processing may extend up to 7 business days.

Estimated Shipping Times
Delivery times begin after your order is dispatched and vary by location:

  • US: 15–20 business days
  • UK: 17–25 business days
  • Australia: 15–24 business days
  • Canada: 14–20 business days
  • Worldwide: 20–30 business days

Please note that peak seasons, customs delays, and courier issues may extend shipping times beyond our control.

Order Changes & Accurate Shipping Details
Please ensure your shipping information is complete and accurate. Incomplete or invalid details may cause delays or cancellations. If our system detects address issues, our team will contact you within 3 business days for clarification. If we do not receive a response, we may cancel the order.

If you notice an error in your shipping details, please contact us via our Contact Us page within 24 hours of placing your order. We will do our best to help, but modifications cannot be guaranteed after this period.

Delayed Delivery
While we strive for timely delivery, delays may occur due to weather, carrier disruptions, customs, or transit issues. We will work closely with the courier to resolve any concerns and keep you informed. LondonNicole is not liable for courier delays or factors beyond our control, but we will always support you throughout the process.

Lost or Stolen Packages
Once a package is handed to the carrier, LondonNicole cannot control events during transit. If your package is lost or stolen, please contact us via our Contact Us page. We recommend reaching out to the courier to file a claim. We will also follow up with the courier and update you. While LondonNicole cannot be held responsible for lost or stolen items, we will assist wherever possible and may offer a replacement depending on the situation.

Shipping Policy Changes
LondonNicole may update this Shipping Policy at any time without prior notice. We encourage customers to review it periodically. By purchasing from LondonNicole, you agree to this policy and any future updates.

For questions, please reach out via our Contact Us page.